Prime Highlights :

• AIA Singapore won two technology excellence awards for AIA+ and Project Megatron.
• Project Megatron cut product enquiry time from three days to 30 seconds.

Key Facts :

• AIA+ combines insurance, healthcare, wellness, and finance in one mobile platform.
• Nearly 3,000 AIA consultants actively use the AI enquiry bot.

Background :

AIA Singapore has won two honours at the Singapore Business Review Technology Excellence Awards 2026 for its mobile platform AIA+ and AI-powered Product Enquiry Bot, Project Megatron, recognising the insurer’s digital innovation in customer services and financial advisory support.

AIA+ received the Mobile – Business Insurance award for integrating insurance, healthcare, wellness, and financial services into a single platform for individual and corporate customers. The app enables users to manage insurance policies, healthcare appointments, claims, payments, and wellness programmes through one interface.

The platform expanded in 2025 to include corporate policy management, making AIA the first insurer in Singapore to combine individual and corporate insurance services in one mobile platform. AIA said the personalised dashboard helps users track insurance reminders, policy details, and frequently used services more efficiently.

AIA+ also offers teleconsultation services through WhiteCoat and access to wellness programmes such as AIA Vitality and Think Well. The insurer said the platform has surpassed 1.3 million registered users and 350,000 monthly active users.

Project Megatron won the AI – Life Insurance award for improving product enquiry processes for AIA’s financial consultants. Powered by generative AI, the tool delivers instant product information and replaces manual enquiry systems that previously took several days.

AIA said the bot has reduced enquiry turnaround time from three days to under 30 seconds and is currently used by nearly 3,000 financial consultants.

The insurer said both innovations reflect its strategy to improve customer experience and consultant productivity through digital transformation and AI adoption.

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